Buyer FAQs

Buyer FAQs

Care for your prints


Your print has been carefully packaged to prevent damage during shipment. Take care not to damage the packaging when opening. It is suggested that you save all of the packaging until you have fully inspected the print and you are sure that no damage has occurred during shipping. If you discover any shipping damage, please do contact us immediately to discuss the matter.


Glazing is important to protect the print from various types of damage resulting from various sources such as smoke, ozone, cooking fumes and human touch or abrasion. Glass is best. It is inexpensive, easy to cut, chemically inert, and resistant to scratches.


Selection of the right frame is important for both print longevity and aesthetic appeal. Select a frame that has sufficient strength to support the size of the image and the type of glazing selected. If glass glazing is used, the frame needs to be more substantial and of archival quality ( acid free) . Please note we do not offer a framing service at


Where you hang your print can have a major impact on its longevity. All color prints fade over time. It doesn’t matter what process was used to make the print. Some printing processes have better archival properties than others. Never hang your print in direct sunlight, regardless of the type of glazing used. Insure that the location is not subjected to excessive heat or humidity or to dramatic shifts in heat or humidity.


Each print has its own delivery time dependent upon location and while we endeavour to deliver all prints within 10 working days of processing your order, this can not always be guaranteed. We accept no liability whatsoever in respect to late deliveries.  If you have a specific requirement re delivery please email us on and we will endeavour to try and meet these requirements.

All delivery charges are inclusive in sale price. No additional costs will be added to your transaction.

Returns Policy

Faulty or Damaged Prints on delivery

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.

We strongly advise that you check your order thoroughly at the time of delivery. If the print delivered is faulty or damaged, you must notify the carrier upon receipt and Irishprintsonline ( within twenty four hours of the delivery by email and phone (+44 (0) 20 7262 2410) where we will instruct of the returns procedure. Please note, we will refund you on orders within twenty eight days of receipt of the faulty prints. Please note, where prints have been deemed to have been delivered in a faulty or damaged condition we will refund the cost of return shipment.

Goods must be returned in their original packaging (i.e. Tube for prints or bubblewrapped).

If the returned print is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. This does not affect your statutory rights*.


Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

Terms and Conditions

The following terms and conditions apply to all transactions on Irishprintsonline. These terms and conditions apply to the use of this site and by accessing this site and/or placing an order you agree to be bound by the terms and conditions set out below. To order any prints through this site, you must be at least eighteen years of age and accept delivery at your point of location. If you do not agree to be bound by these terms and conditions, you may not use or access this site.

Before you place an order, if you have any questions relating to these terms and conditions please contact the gallery by e-mail ( or call us on 0044 (0) 20 7262 2410 between 11am-6pm, Tuesday to Saturday.

Our rights

We reserve the right to modify or withdraw, temporarily or permanently, this site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the site.

Order Processing

All orders are accepted when your credit/charge/debit card or electronic transfer is processed and the agreed fee is received. Any email or other acknowledgment of your order is merely to report that your request has been received, and does not in any way denote acceptance of your order.

All images, descriptive matter and specifications on our site are for the purpose of giving an approximate description of the prints. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, and would encourage the customer to contact Irishprintsonline if they have any additional queries outside the specifications given.

We accept orders and agree delivery rates conditionally and without responsibility for delays arising through risks of shipping, strikes, accidents or causes beyond our control.

Privacy Policy

We will treat all your personal information as confidential. We will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this site, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.

We confirm that any personal information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  •  Processing your orders;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.